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DE Personal No. 436

Temporary Emergency Response Program Manager - Riohacha, Colombia

General Position Summary

The Emergency Response Program Manager (PM) is responsible for coordinating and implementing the delivery of emergency food, non-food items and cash transfer/voucher interventions for affected households. Position includes daily management of program activities and program staff, ensuring appropriate systems and support mechanisms are in place to track, analyze and report on results as well as engagement with senior management on the strategic direction of the overall response. The PM will also be responsible for supporting

Essential Job Responsibilities

Strategy & Vision

Identify new strategic opportunities and position Mercy Corps for high-impact humanitarian response.

Set program direction by prioritizing and organizing actions & resources to achieve objectives and contribute to country and regional-wide strategy development.

Develop and organize activities to secure resources for programs and convince stakeholders to provide support.

Program Management

Oversee program start-up and ongoing program management and administration of the teams across the various field locations.

Develop program implementation strategies, including partnership frameworks when needed, beneficiary targeting and distribution process.

Provide monitoring systems and community accountability reporting mechanisms, including gathering data for case studies. This will include both direct and remote monitoring where access is limited or restricted.

Certify program filing system is in place, adheres to internal and donor’s regulation and filing is regularly maintained.

Ensure program implementation is on time, target and budget.

Adhere to all MC procurement, logistics and administrative regulations related to programming.

Fulfill Mercy Corps Program Management Minimum Standards based on the organization-wide guide.

Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.

Team Management

Develop the capacity of the team, deepen understanding of their roles, humanitarian programming, protection work and the Code of Conduct.

Assist team members with information, tools and resources to improve performance & reach objectives.

Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.

Create and sustain a work environment of mutual respect where team members strive to achieve excellence.

Hire, orient and lead team members as necessary.

Finance & Compliance Management

Manage financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.

Oversee the program budgets, project cash flow and expenditures.

Influence & Representation

Identify, build and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments and other stakeholders.

Communicate effectively to ensure overall project targets and donor obligations are met.


Ensure compliance with security procedures and policies as determined by country

Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

Mercy Corps team members are expected to support all efforts toward accountability, specifically

to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility

Two positions (program assistant and operations assistant), but expected to grow significantly over the coming months.


Reports Directly To: Country Director

Works Directly With: MEL Manager, Operations Director, Finance Director, HQ-based Program Operations, TSU teams (especially Youth, Gender, and Girls and Food Security).

Knowledge and Experience

BA/BS or equivalent in international studies, economics or other relevant field; MA/S preferred.

3-5 years of international relief and development program management experience, preferably in emergency program management.

Previous experience in operating and managing teams in conflict and insecure environments required.

Combination of direct and remote management experience preferred.

Demonstrated ability to manage and communicate effectively with an ethnically diverse team of varied work styles.

Demonstrated flexibility and creativity in planning and problem solving.

Proven ability to learn quickly; lead a program to achieve stated results and objectives.

Ability to effectively represent Mercy Corps and its interests to key stakeholders.

Experience working with local authorities, national and international NGOs.

Effective verbal and written English skills required, along with multi-tasking, organizational and prioritization skills.

Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.

Knowledge of SPHERE and other humanitarian programming standards.

Success Factors

The successful Emergency Response PM will combine exceptional management skills and experience in maintaining donor and partner relationships. S/he will have an outstanding ability to develop, implement and manage programs within the current and future program structure of Mercy Corps in the region. S/he will also have proven experience with cross-cultural team and capacity building, individual staff development and strong mentoring skills. S/he will possess high level of adaptability and be able to adjust to the constantly changing working environment. S/he will have previous experience in implementing large scale emergency programs in insecure and conflict context. Prioritizing, problem solving, ability to seize opportunities, attention to detail and strategic vision are essential. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Fecha de Apertura
Jueves 10 de Mayo de 2018 desde las 11:45

Fecha de Cierre
Lunes 14 de Mayo de 2018 hasta las 23:59